Privacy policy, GDPR and cookies statement
From May 2018, the General Data Protection Regulation (GDPR) requires all businesses to make it clear how we use your data. This document refers to and defines personal data as information concerning any living person, that is not already in the public domain.
GDPR covers the safeguarding of personal data, protection against the unlawful processing, movement and storage of personal data within the UK and Europe.
Gemma Griffiths, IBCLC, RM, is dedicated to the privacy of your data. This document outlines how I use your data, for how long and why legally this is required, and how your rights to privacy are upheld in regard to the information that you share, that you consent to its use and are able to withdraw consent at any time.
1– Gemma Griffiths, IBCLC, RM, who hereafter for the purposes of this Privacy Notice will be referred to as GG is pleased to provide the following information:
2 – Who I am
An International Board Certified Lactation Consultant and Registered Midwife, working in the field of infant feeding support.
3 – Personal Data
a) For the purposes of providing treatment, GG may require detailed personal information, including that of a medical nature. I will only collect what is relevant and necessary to provide the service requested. During the booking process or during a consultation, I will make notes which may include details concerning medication, treatment and other issues affecting the health of you, close family members eg your partner or your baby. This information may also be collected via any correspondence you have with me via email, phone, video call, social media or letter.
This data is always held securely and is not shared with anyone not involved in your treatment. Medical information may be shared with your or your child’s GP if deemed important for care purposes.
To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow GG to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment or to assess your satisfaction with the service we provided.
b) For marketing purposes, GG may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing infant feeding information, events and offers to you which the practice believes may be of interest to you.
c) GG will only collect the information needed so that we can provide you with the services you require. I never sell or broker your data.
4 – Legal basis for processing any personal data
To meet my contractual obligations obtained from explicit patient consent and legitimate interest to respond to enquiries concerning the services provided.
5 – Legitimate interests pursued by GG
To provide support and promote resolution for patients with all types of infant feeding or associated problems.
6 – Consent
Through agreeing to this privacy notice you are consenting to GG processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal or email address provided at the end of this Privacy Notice.
7 – Disclosure
GG will keep your personal information safe and secure. Only staff engaged in providing your treatment will have access to your patient records.
GG will not disclose your personal information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 – Retention Policy
GG will process personal data during the duration of any treatment and will continue to store only the personal data needed. Records concerning minors who have received treatment will be retained until the child has reached the age of 25 years.
9 – Data storage
All data is stored and transferred in an encrypted form to protect against unauthorised access or processing.
10 – Your rights as a data subject
At any point whilst GG is in possession of, or processing your personal data, all data subjects have the following rights:
GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
In the event that GG refuses your request under rights of access, I will provide you with a reason as to why, which you have the right to legally challenge. At your request GG can confirm what information it holds about you and how it is processed.
11 – To access what personal data is held, identification will be required
GG will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If GG is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to Gentlestartgemma@gmail.com or by writing to us at the address further below.
12 – Complaints
In the event that you wish to make a complaint about how your personal data is being processed by GG you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Gemma Griffiths
Email Gentlestartgemma@gmail.com
Wayside, Main Road, Minsterworth, Gloucestershire GL2 8JS
ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Gentle Start Maternity and Lactation website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 February 2020.
